Course Content
Foundations of Inside Sales
Lesson 1: Role of an Inside Sales Rep (difference between SDR, BDR, AE, Account Manager) Lesson 2: Inside Sales Funnel & Process (prospecting → qualifying → nurturing → closing) Lesson 3: Understanding Ideal Customer Profile (ICP) and Buyer Persona Lesson 4: Sales Metrics & KPIs (calls, emails, meetings booked, pipeline value, conversion %)
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Communication & Soft Skills
Lesson 1: Business Communication & Sales Language Lesson 2: Active Listening & Objection Handling Lesson 3: Building Rapport & Trust in Cold Outreach Lesson 4: Negotiation Basics for Inside Sales
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