Foundations of Inside Sales
Lesson 1: Role of an Inside Sales Rep (difference between SDR, BDR, AE, Account Manager)
Lesson 2: Inside Sales Funnel & Process (prospecting → qualifying → nurturing → closing)
Lesson 3: Understanding Ideal Customer Profile (ICP) and Buyer Persona
Lesson 4: Sales Metrics & KPIs (calls, emails, meetings booked, pipeline value, conversion %)
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Communication & Soft Skills
Lesson 1: Business Communication & Sales Language
Lesson 2: Active Listening & Objection Handling
Lesson 3: Building Rapport & Trust in Cold Outreach
Lesson 4: Negotiation Basics for Inside Sales
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Prospecting & Lead Generation
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Sales Tools & CRM
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Discovery & Qualification
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Product & Market Knowledge
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Objection Handling & Closing Support
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